Program Manager, IHOT

Location: 1422 Harrison Street Oakland CA

Bonita House, Inc. is a well-respected nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $7.5 million. Founded in 1971, Bonita House is also a social rehabilitation agency providing a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.


In-Home Outreach Team (IHOT), is a program of early engagement and linkage for people with severe mental illness who are not connected to community services. Clients are supported through five phase of care, with culturally sensitive approaches from the time of initial contact, to outreach, engagement, and linkage via warm hand-off to ongoing community-based resources. Family members will be included in engagement, planning for services, and linked to a variety of supports designed to help them assist their family members while addressing their own needs and stressors.  


Agency Values:

Compassion: Committed to caring, dignity, and kindness

Respect: Honor each individual and provide highly ethical services

Progress: Leading the way in creating opportunities to change for the better

Resilience: Channeling hope, building strengths to successfully recover, adapt and grow

Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness


Bonita House fully supports the Board of Behavioral Sciences' commitment to protect the consumers of California through effective enforcement, ensure credibility and high professional standards through examinations and licensing requirements, and provide excellent customer service to all its constituents.


Position Summary: 

This position has clinical and administrative oversight to the IHOT program. The Program Manager will also provide clinical support to staff and provide oversight of all IHOT services. Additionally, this person will complete initial screenings and assessment for IHOT as needed and provide direct services to participants with the highest clinical need and their families


Qualifications: LPHA/Licsened Professional of the Healing Arts


  • Master of Social Work or Psychology degree required. Must possess licensure as an LCSW, MFT, or PsyD.
  • Three-year experience working with people with moderate to severe mental health needs, people with histories of homelessness, and/or who have a co-occurring disorder.
  • Lived experience with mental illness, homelessness, and or co-occurring disorders preferred, either personally or as a family member preferred.
  • Passion and understanding of how to provide low-barrier, outreach services.
  • Understanding and ability to implement and teach theories of biological, psychological, and social development. This includes, but is not limited to, an understanding of human behavior and
  • Psychopathology, human diversity, interpersonal relationships and family dynamics, mental disorders, stress, and chemical dependency.
  • Must also have an understanding and ability to coach others in Harm Reduction, Stages of Change, Trauma-Informed Care, and Motivational Interviewing.
  • Understanding and practice of culturally sensitive components of direct service delivery.
  • Must possess strong engagement skills.
  • Strong organizational and detail orientated time management skills.
  • Excellent verbal and written communication skills. Strong time management skills. Must be able to juggle multiple priorities at once.
  • Ability to build supportive and respectful working relationships with staff, participants, and their families.
  • Ability to effectively intervene in crisis situations using de-escalation techniques.
  • Proven ability to work independently and effectively as an individual and part of the team.
  • Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, be comfortable building successful collaborative relationships through community networking, ability to build resources and relationships that improve continuity of care.
  • Ability to work flexible hours, including some weekends and evenings.


Essential Functions/Skills: 

  • Provide clinical and administrative oversight of all IHOT services.
  • Builds, maintains and  complies with Bonita House’s policies and procedures as it relates to day to day program operations in collaboration with Quality Assurance and human resource management via HR Bamboo and records maintenance(recruitment, interviews, hiring, termination recommendations, performance evaluations, professional development strategies, training recommendations etc.) in collaboration with the Human Resources Dept
  • Manage budgetary responsibilities as assigned by the ED, CFO, and Director of Clinical Services/designee
  • Meeting agency’s CQRT requirements
  •  Provide clinical, human resource management and personnel evaluation support via HR Bamboo to staff.
  • Complete initial screenings and assessment for BTR and other related programs.
  • Provide direct services to participants with the highest clinical need.
  • Coordinate care with people entering/exiting institutional care.
  • Foster relationships with collaborative partners and potential referral sources including Police 
  • Departments, Behavioral Healthcare Services staff, County Healthcare staff, etc.
  • Provide crisis support intervention.
  • Support Family Coach with family services and groups.
  • Share in the responsibilities of providing on-call services on the weekends.
  • Provide oversight of data collection and reporting
  • Develop relationships with the community-at-large to instill support and confidence in the agency and in the program. Serve as a spokesperson for the agency when called upon.
  • Assist in developing materials, assessment tools, and other program processes/documents/tools.
  • Provide reports to funders and other community partners regarding services provided and outcomes.
  • Facilitate regular case conference meetings. Assist in the coaching staff and in ongoing educational efforts.
  • Assist in developing policy and procedures and other aspects of programs.
  • Bill outreach services to MAA and maintain case notes.
  • Other duties as assigned.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands. Must be able to lift 50 pounds..

EOE AA M/F/V/Disability:

BHI is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law (“Protected Status”).