Billing Specialist


Program Summary:  

HOST (Homeless Outreach and Stabilization Team) is an Assertive Community Treatment (ACT) program created through the Mental Health Services Act (Proposition 63) to actively outreach, engage, house, and provide a full range of services 90 adults in northern Alameda County who are homeless and have serious psychiatric disorders. 

Services are predominately field-based rather than office- based and provide integrated substance abuse and mental health treatment. Key features are the voluntary nature of the services, the partnership with clients and families, service intensity, 24/7 coverage, the foundation of wellness and recovery principles and practices, and the commitment to do "whatever it takes", utilizing the creativity of a multi-disciplinary, full team approach.

Position Summary:

This position provides housing and administrative support for the HOST Housing Program. This position works in tandem with the HOST Housing Specialist in serving individuals with histories of mental illness. This position helps to develop structures and systems as well as manage workflow related to securing permanent, supportive housing in a 'housing-first' model; including all tracking, compliance, and follow-through with Alameda County Behavioral Health Care Services, Alameda County Department of Housing and Community Development, and the U.S Department of Housing & Urban Development regulations and guidelines. Must possess the skills to handle a wide range of analytical and operational tasks as well as manage time efficiently in order to meet the needs of the HOST Program with housing and administrative support. Must be able to work independently, have strong interpersonal, written, and verbal communication skills. Requires intermediate to advanced MS Word Processing, Excel Spreadsheets, data bases, and PowerPoint skills. Must have own working vehicle to provide field assistance. Prior experience with a supportive housing program is highly desirable.  

Housing Duties and Responsibilities:

1. Track application deadlines, maintain spreadsheet of partners who have submitted applications and follow up with housing providers regarding vacancies, status of applications and current lottery positions
2. Field calls from property managers/landlords to the HOST team staff regarding issues that may jeopardize participants housing placement.
3. Coordinate move in/outs for all partners in need of Emergency Housing and communicate all move information to the HOST financial assistant.
4. Assist HOST Housing Staff in meeting monthly permanent housing placement goals and maintaining housing retention for all HOST Participants.  
5. Assist HOST Housing Manager in maintaining Outlook calendar by scheduling staff meetings, trainings, county meetings and housing events.
6. Determine participant S+C eligibility, process S+C applications and provide any administrative support for all tasks related to the S+C Program.
7. Maintain HOST housing files and assist Housing Manager with conducting regular internal file audits to ensure compliance with MHSA and Shelter Plus Care Funding Requirements.
8. Participate and assist in maintaining documents and records for Agency and Funder Audits.
9. Prepare HUD required reports including annual APR and Logic Model for the HOST Program.
10. Assist HOST Housing Manager in creating forms for the housing department to align with any policies, procedures and compliance expectations.
11. Participate and take detailed minutes in the BHI HOST Housing Work Group meetings and distribute notes to all work group team members and the finance department.
12. Maintain HOST Annual Inspection spread sheet, send notifications to Partners and Landlords, schedule inspection dates, follow-up on units that fail including rescheduling of follow-up inspection and initiating subsidy termination, when necessary.
13. Other duties as assigned by supervisor.

Administrative Duties and Responsibilities:

14. Word-processing and keeping on file all correspondence for the HOST team including but not limited to: letters, complex proposals, reports, forms and newsletters.
15. Answering telephones and taking messages for HOST; make copy; data entry; filing; other general office duties as assigned.
16. Data entry to INSYST/PSP, HMIS, Caminar, and Medi-Cal billing.
17. Run any necessary errands, as requested by supervisors.
18. Keep office and kitchen neat (emptying garbage, re-stocking and organizing office supplies) and ensuring that office equipment is kept in good working order.
19. Tracking, maintaining and distributing HOST partner supplies such as bed bug covers, etc...
20. Check in and greet visitors and/or vendors at the front office.
21. Assist HOST Team in carrying out duties in fiscal and administrative management. 
22. Other duties as assigned by supervisor.

Minimum Qualifications: 

 Two years of post-secondary education or equivalent
 Two years general office experience.
 Housing Development experience and/or knowledge of housing resources for individuals with SPMI.
 Excellent organizational, oral and writing skills.  
 Computer skills; Word Processing, spreadsheets, databases, and data entry.  
 Knowledge of general office practices; typing, filing, record-keeping; use of a variety of office equipment including copy machine, adding machine, and fax machine etc.

Highly Desired Qualifications:

Individuals with lived experience similar to the persons served by the HOST program are strongly encouraged to apply.

Additional Requirements:

 Must have a valid California Driver License, a driving record acceptable by 
the Agency's insurance company, and proof of personal vehicle insurance.  
 Must be able to meet Immigration Reform Act of 1986 requirements.

 How to Apply:

 Mail/Email resume and cover letter detailing related experience to: 

Bonita House Inc. 
Attention: HR Department 
6333 Telegraph Avenue, #102 
Oakland, CA 94609 

Email: resumes@ (please include a resume in the body of your email, in addition to attaching). Please type job title in subject line.

NO PHONE CALLS PLEASE. Appropriate candidates will be contacted. 

 Bonita House is an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender or sexual orientation.