Program Manager

Program Summary:  

Bridges to Recovery (BTR) is an In-home Outreach Team (IHOT) and is a new program that launched August 1, 2016. This four person team provides intensive outreach and engagement services to the most difficult to engage participants in Northern and Central Alameda County. This team builds rapport, identifies appropriate mental health services, links to other services meeting immediate needs, and works to support the participant’s family. The IHOT team supports participants wherever they call home including the streets, their home, their family’s home, jail, hospitals and other crisis settings, etc. The goal of the this program is to link people to appropriate mental health services through warm hand offs and support families experiencing distress due to the mental health symptoms of a loved one.

Position Summary:  

This position has administrative and clinical oversight to the Bridges to Recovery (BTR) program. The Program Manager helps to develop this program from the ground up and maximize the program’s growth potential. The Program Manager provides effective clinical support to staff and oversight of all BTR services. Additionally, this position completes initial screenings and assessment for BTR and other related programs and provides direct services to participants with the highest clinical need and their families

Duties and Responsibilities:  
● Provide direction and oversight of all BTR services.
● Provide administrative and clinical supervision to BTR staff
● Provides and coordinate staff training
● Complete initial screenings and assessment for BTR and other related programs.
● Provide direct services to participants with the highest clinical need.
● Coordinate care with people entering/exiting institutional care.
● Foster relationships with collaborative partners and potential referral sources including Police  
  Departments, Behavioral Healthcare Services staff, County Healthcare staff, etc.
● Provide crisis support and debriefing interventions.
● Support Family Coach with family services and groups.
● Share in the responsibilities of providing on-call services on the weekends.
● Provide oversight of data collection and reporting
● Develop relationships with the community-at-large to instill support and confidence in the agency
  and in the program. Serve as a spokesperson for agency when called upon.
● Assist in developing materials, assessment tools, and other program processes/documents/tools.
● Provide reports to funders and other community partners regarding services provided and outcomes.
● Facilitate regular case conferencing meetings. Assist in coaching staff and provide ongoing    educational support.  
● Assist in developing policy and procedures, program description, training manual, accreditation documentation and other program aspects.
● Bill MediCal services to the county
● Bill outreach services to MAA and maintain case notes.
● Ensure MediCal documentation standards and productivity goals are met  
● Complete other duties as assigned.


Master of Social Work or Psychology degree required. Must possess licensure as an LCSW, MFT, or licensed Psychologist. Possess 2 years post licensure and have experience providing clinical supervision to staff preferred but not required.
● Three year experience working with people with moderate to severe mental health needs, people
   with histories of homelessness, and/or who have a co-occurring disorder.
● Bilingual Spanish or other language (Mandarin, Cantonese, Vietnamese) preferred.
● Lived experience with mental illness, homelessness, and or co-occurring disorders preferred, either
  personally or as a family member preferred.
● Passion and understanding of how to provide low-barrier, outreach services.
● Understanding and ability to implement and teach theories of biological, psychological, and social
  development. This includes, but is not limited to, an understanding of human behavior and
  psychopathology, human diversity, interpersonal relationships and family dynamics, mental
  disorders, stress, and chemical dependency.
● Must also have an understanding and ability to coach others in Harm Reduction, Stages of Change,
   Trauma-Informed Care, and Motivational Interviewing.
● Understanding and practice of culturally sensitive components of direct service delivery through
   open dialogues and self-exploration with diverse group.
● Must possess strong engagement skills.
● Strong organizational and detail orientated time management skills.
● Excellent verbal and written communication skills. Strong time management skills. Must be able to
   juggle multiple priorities at once.
● Ability to build supportive and respectful working relationships with staff, participants, and their
● Ability to effectively intervene in crisis situations using de-escalation techniques.
● Proven ability to work independently and effectively as an individual and part of the team.
● Strong ability to represent the interests of the agency, interact effectively with a diverse population
   with multiple special needs, be comfortable building successful collaborative relationships through
   community networking, ability to build resources and relationships that improve continuity of care.
● Ability to work flexible hours, including some weekends and evenings.

  • How to Apply:

  • Mail/Email resume and cover letter detailing related experience to:

    Bonita House Inc.
    Attention: HR Department
    6333 Telegraph Avenue, #102
    Oakland, CA 94609

    Email: resumes@ (please include resume in the body of your email, in addition to attaching). Please type job title in subject line.

    NO PHONE CALLS PLEASE. Appropriate candidates will be contacted.

  • Bonita House is an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender or sexual orientation. - See more at: